About the position MultiVersity Housing Partners is looking for a Full Time Area Property Manager to join its growing team. This position will be based in Pittsburgh, overseeing two sites (one a 151 conventional market rate property located on Pittsburgh's North Shore) and the other a small luxury property located downtown- both within 1 mile from each other. Are you looking to join a dynamic team that is going to change the way that Property Acquisition and Management is performed in the Apartment and Student Housing industry? Do you have an entrepreneurial spirit and passion for the industry? If so, we have an opportunity for you. We are seeking to add innovative and driven individuals that want to get involved and grow with us.

Responsibilities

• Handle escalated customer complaints
• Organize and promote resident events
• Implement tenant retention programs
• Oversee the reputation management program
• Oversee the development of community and a sense of belonging
• Create monthly variance and executive summary reports for investor groups
• Project quarterly income and expenses
• Code and input invoices
• Oversee the posting of rent
• Oversee daily bank deposits
• Oversee all collection procedures, beginning with the filing of applicable summons; serve as a liaison for collection agency inquiries
• Oversee late notices and eviction notices procedures
• Oversee the compilation of weekly reports
• Oversee utilities overage chargebacks
• Negotiate contracts
• Review vendor contracts
• Reduce expenses as applicable
• Oversee processing of credit and background checks in accordance with standard procedures
• Oversee processing of move-outs
• Oversee preparing renewal letters and lease renewal recap
• Oversee ensuring resident files are accurate and complete
• Oversee resident placement
• Oversee broadcast emails, flyers, and newsletters
• Maintain budgeted occupancy rate through marketing, leasing, and retention efforts
• Oversee the maintenance of data such as transfers, subleases, resident changes, adjustments, lease approval and sign-off
• Establish performance goals for on-site personnel and provide enthusiasm and support toward achievement
• Create employee leasing goals weekly
• Determine developmental criteria for staff members
• Monitor and analyze market and comparable properties
• Create and implement leasing plan
• Create promotional plans
• Review and approve marketing materials
• Disbursement and application of Leasing Incentives
• Hiring Staff: Secure staffing approvals, Follow the Recruiting SOP (review resumes, interview candidates) and make hiring decisions
• Manage Staff: Motivate staff, Delegate tasks, Coach and mentor staff, Offer and/or provide training, Develop skill acquisition goals, Address employee relations and performance issues, Schedule or delegate staff schedules and transitions
• Paperwork: Complete and forward new hire paperwork (and other documents) in a timely manner
• Enter Payroll data in accordance with the prescribed deadline
• Follow all HR SOPs (i.e. terminations, new hires, etc.)
• Conduct weekly staff meetings
• Ensure property inspection occurs daily
• Correct and/or ensure deficiencies are addressed
• Audit property for safety and appearance standards
• Oversee quarterly apartment inspections
• Ensure damages are charged-back to the resident
• Report to Regional Manager any safety issues or concern
• Authorize expenditures
• Maintain files and licenses
• Help ensure compliance with code and regulations
• Ensure the Transition Manual is followed and executed
• Ensure transition is within budget
• Ensure transition is completed within the specified timeframe
• Ensure transition occurs with minimal parent/resident complaints

Requirements

• High school diploma or equivalent
• Three (3) years prior Property Manager experience to include basic Accounting experience
• Proven successes with lease-up activities
• Proficient in MS Office Suite, basic property management software programs, and spreadsheet creation
• Ability to lead and motivate staff; Strong people management and delegation skills
• Data entry competencies
• Sales driven
• Ability to be persuasive
• Negotiation skills
• Marketing skills and an understanding of marketing techniques
• Excellent customer service skills and ability to resolve escalated customer concerns
• Ability to use diplomacy
• Ability to be persistent and collect funds
• Demonstrated financial skills (working with budgets, projecting revenue, accounts payable, accounts receivable, billing, and understanding of reports (such as income statements)
• Math skills including working with decimals, multiplication, fractions, and division
• Accounting skills and an understanding of debits and credits
• Detail oriented
• Analytical skills
• Focused, energetic, and enthusiastic; Ability to thrive in a fluid, demanding, and fast growth culture
• Ability to read general correspondence in the English language
• Strong verbal and written communication