Role Overview We are seeking an experienced Application Support Analyst to provide support for EDI transactions, FTP file transfers, ABI/customs uploads and general application support for Southern Border customer-related processes. The candidate will support Southern Border Operations with troubleshooting issues related to customs clearance, coordinate with customers for FTP password changes and configuration requirements, support client testing, validate application errors, perform retriggers/reprocessing, and work with business, technical, client, and vendor teams to ensure smooth shipment and customs data processing. Candidate must be able fluent in Spanish/English who can coordinate with LATAM customers. Required Skills & Experience · Strong experience in Application Support, EDI Support, or Integration Support. · Hands-on experience with EDI transactions, file-based data exchanges, FTP/SFTP/FTP2 processes, and Application troubleshooting. · Experience coordinating with FTP/infrastructure teams for password changes, access issues, connectivity problems, and file transfer requirements. · Experience with testing, structured file validation, data mapping, and file troubleshooting. · Knowledge of ABI/customs processes, including uploads, downloads, and customs-related data flows. · Familiarity with ticketing/change tools such as SMC, ADO, ServiceNow, ELF, Jira, or similar. · Strong analytical, problem-solving, communication, stakeholder coordination, and documentation skills. · Fluent in Spanish and English to interact with teams and Vendors Preferred Skills · Experience in logistics, shipping, transportation, customs, supply chain, or cross-border operations. · Experience supporting Southern Border customer applications or customs-related systems. · Basic SQL knowledge for data validation and troubleshooting. · Knowledge of flat files, delimited files, XML, JSON, or other EDI formats. · Experience with batch monitoring, job reruns, file reprocessing, and Application validations. · A plus if a candidate has Cargowise experience. Advanced english Remote Only Mexico