Hampshire County Council is the UK’s largest public sector shared services partnership, and they are seeking an Analyst to join their Shared Services Insight team. The role focuses on providing actionable data and insights to support strategic decision-making and improve service delivery.

Responsibilities

• Provide analysis of (not limited to) transactional data, customer contact data, KPIs, internal and external intelligence and benchmarking data, identifying root causes of trends and events
• Translate data into statistically relevant information that will drive data-based decision making. Develop and utilise qualitative information to contextualise quantitative data and produce insights
• Identify and review emerging trends within data, to feed into medium and long-term strategic decision making
• Work with Lead Analyst mentor to create insight that drives forward the functional area strategy
• Strong communication skills and ability to turn data and analysis into meaningful narratives and presentations
• Provide some narrative and support for the creation of stories for performance paper / board paper content (and all other projects)
• Creation of reports translating analysis into clear, concise, and logical documentation
• Confidence to work with operational managers within the IBC
• Work alongside the Head of Insight to ensure timely and accurate analysis is prepared for the OPGs
• Engage and work collaboratively across the Engagement team structure
• Access and utilise external benchmarks to support analysis of performance against similar functions / sectors externally and identify where performance could be improved
• Support the Lead Analysts to work with and influence Operational Managers and partners
• Liaise with the Performance Manager to plan effective utilisation of the Senior Data Specialist to meet operational requirements of reporting and analysis
• Track impact of changes / developments in systems and processes to measure impact and success against hypotheses and delivering return on investment
• Ensure robust quality assurance governance for all reporting and analytics output

Skills

• Strong communication skills and ability to turn data and analysis into meaningful narratives and presentations
• Provide analysis of transactional data, customer contact data, KPIs, internal and external intelligence and benchmarking data, identifying root causes of trends and events
• Translate data into statistically relevant information that will drive data-based decision making
• Develop and utilise qualitative information to contextualise quantitative data and produce insights
• Identify and review emerging trends within data, to feed into medium and long-term strategic decision making
• Work with Lead Analyst mentor to create insight that drives forward the functional area strategy
• Creation of reports translating analysis into clear, concise, and logical documentation
• Confidence to work with operational managers within the IBC
• Liaise with the Performance Manager to plan effective utilisation of the Senior Data Specialist to meet operational requirements of reporting and analysis
• Track impact of changes / developments in systems and processes to measure impact and success against hypotheses and delivering return on investment
• Ensure robust quality assurance governance for all reporting and analytics output
• Engage and work collaboratively across the Engagement team structure
• Access and utilise external benchmarks to support analysis of performance against similar functions / sectors externally and identify where performance could be improved
• Support the Lead Analysts to work with and influence Operational Managers and partners
• Experience in Office 365 and PowerBI
• Experience in SAP

Benefits

• Holiday entitlement
• Pension scheme
• Flexi-time scheme
• Family friendly policies
• Interest free travel loans and discounts
• Flexible, motivating and inclusive workplace
• Work life balance

Company Overview