In A Nutshell Location Hybrid Lancaster, PA, USA Salary $68,000-$73,000 Job Type Full-time Experience Level Entry-level Deadline to apply July 8, 2026 Help design, build, and deploy AI-powered solutions (primarily within the Microsoft Copilot ecosystem) and equip staff to use them confidently and responsibly.

Responsibilities

Department Discovery & Business Process Analysis

• Partner with department leaders and staff to map current workflows, identify inefficiencies, and surface high-value opportunities where AI can reduce manual effort, improve quality, or accelerate outcomes.
• Translate business needs into clear technical requirements for AI solutions, serving as the bridge between non-technical staff and technology capabilities.

AI Solution Design & Implementation

• Build and deploy practical AI solutions using Microsoft 365 Copilot, Copilot Studio (agents), Power Automate, and related tools — including custom agents, prompt libraries, and automated workflows.
• Evaluate, pilot, and integrate AI tools and features, paying close attention to data ownership, confidentiality, security, and alignment with HOPE’s AI governance policies.

Training, Enablement & Adoption

• Design and deliver role-based AI training sessions that build staff confidence and competence with approved AI tools. Help users understand how AI can help them use AI better.
• Create internal enablement resources — quick-start guides, FAQs, video walkthroughs, and use-case examples — that make AI tools approachable for non-technical audiences.
• Provide one-on-one coaching and “office hours” support to help staff embed AI into their daily routines.

Measurement, Reporting & Continuous Improvement

• Track adoption metrics, usage patterns, and workflow impact to evaluate the effectiveness of AI implementations and report findings to leadership.
• Gather ongoing feedback from staff to identify new use cases, unmet needs, and areas for improvement.
• Stay current on emerging AI capabilities, especially within the Microsoft ecosystem, and recommend new features or tools for piloting.

Responsible AI & Stewardship

• Ensure all AI implementations adhere to HOPE’s guiding principles: wise exploration, ethical and mission-aligned use, human-centered design, and responsible governance.
• Help translate responsible AI concepts into clear, faith-informed guidance grounded in stewardship, trust, and care for others.
• Comply with HOPE’s AI Acceptable Use Policy, data protection requirements, and all applicable reporting procedures.

Skillset

• Personal confession of Christian faith and commitment to the mission and vision of HOPE International.
• 3+ years of experience in one or more of the following: IT, business process improvement, digital transformation, AI/ML implementation, or technology consulting.
• Demonstrated ability to analyze business processes, identify automation/AI opportunities, and implement solutions end-to-end.
• Working knowledge of generative AI tools and concepts (e.g., prompt engineering, agents, context windows, model differences).
• Experience with the Microsoft 365 ecosystem; hands-on experience with Microsoft Copilot, Copilot Studio, Power Platform, or similar tools.
• Strong written and verbal communication skills, especially the ability to explain technical concepts to non-technical audiences.
• Proven ability to design and deliver effective training or enablement programs.
• Comfort working across departments, building relationships, and navigating ambiguity with a posture of humility, curiosity, and service.
• Experience in nonprofit, international development, or faith-based organizations preferred.
• Familiarity with AI governance, data protection, privacy, or information security concepts preferred.
• Cross-cultural awareness or experience working in global contexts preferred.
• Familiarity with project management tools (e.g., Asana, Jira) preferred.

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