About the position As an Administrative Assistant in our Patient Care Access Center, you are one of the most important points in a personal journey to a better life, being the first person they will interact with at Spectrum Health. Your workday will offer you the chance to provide exceptional customer service to promote a sense of belonging and compassion to people experiencing a life crisis. Your ability to connect with people will be a step towards better mental health and their recovery journey!

Responsibilities

• Provide exceptional customer service
• Promote a sense of belonging and compassion to people experiencing a life crisis
• Link new clients with the right service
• Insurance verification

Requirements

• High School Diploma, GED or equivalent
• Some experience in a related field
• Strong interpersonal skills
• Ability to multitask in a fast-paced environment
• Excellent attention to detail
• Dependability and flexibility, including availability to work some evenings until 7pm
• Knowledge and understanding of basic computer skills
• Reliable transportation

Nice-to-haves

• Customer Service
• Skills to engage people over the phone
• Strong computer & multitasking skills to get people what they need quickly

Benefits

• Industry leading healthcare benefits
• Flexible Spending and Health Savings Accounts
• 401K
• Opportunity to work from home
• 11 paid holidays
• Flexible work schedules to promote work-life balance
• Exceptional time off – up to 30 days after just a few years of service
• Free Life Insurance
• Growth and promotional opportunities in the human services sector
• Access to trainings to develop skills if you would like to pursue a career as a behavioral health professional