Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. YOUR ROLE In this role you will ensure all Service Level Agreements are adhered to and provide the client with a high-quality service and drive continuous improvements. You will promote teamwork, provide employees with coaching and feedback for a small/medium size team. You will network with other functions and will interact with Client Leadership and manage the relationship on local (country) and often on regional In this role you will play a key role in:Have good knowledge of the process, policies and desk top procedures within their engagement Have good knowledge of the Client business area they support Have excellent command of the functionalities of the technology used for the delivery of services in the specific client context Be familiar with standard analysis tools/techniques Look for and gather key data and conducts a structured analysis YOUR PROFILE Ensure that the daily activities within your responsibilities are fulfilled properly and timely in accordance with Desktop Procedures and SLA targets. Is responsible for a customer focused service towards the client. Demonstrate knowledge of processes and procedures relevant to the function and proactively identifies improvement opportunities Proactively share knowledge on Process and related procedures with other team members Processing of incoming invoices, with initial problem identification as necessary Ensure that the daily activities within his/her responsibilities are fulfilled properly and timely in accordance with Desktop Procedures and SLA targets Analyze processes, recommend improvements, and manage all internal controls on documen WHAT YOU'LL LOVE ABOUT WORKING HERE We recognize the significance of flexible work arrangements to provide support. Be it remote work, flexible work hours or alternative work schedules, you will get an environment to maintain healthy work life balance. At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities. Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion. Make it real | www.capgemini.com