About the Job Integration meets Innovation At Amber Labs, we believe integration should empower—not exhaust—innovation. We are a modern, forward-thinking company focused on delivering efficient finance, account management, and operational support solutions for businesses. Our mission is to simplify how organizations manage financial processes, customer relationships, and account operations through accuracy, reliability, and smart workflow systems. We are looking for a customer-focused Account Manager / Accounts Payable Specialist to build strong, long-term relationships with clients and support financial and account operations. This role ensures customer satisfaction, drives retention, and helps manage both account performance and financial accuracy across assigned portfolios. What You Would Do If Hired Serve as the primary point of contact for assigned client accounts Build and maintain strong, long-term client relationships Understand customer and business needs related to financial and account services Support accounts payable processes, invoice tracking, and payment coordination Manage renewals, billing support, and retention risks Identify opportunities for account growth and improved service delivery Coordinate with internal teams (Finance, Operations, Support) to ensure smooth service Track account health, financial activity, and performance metrics Conduct regular check-ins, reviews, and account updates with clients Resolve account and payment issues and escalate when necessary Maintain accurate records in CRM and accounting systems Who We Are Looking For Skills & Abilities Strong relationship-building skills and ability to earn client trust Excellent written and verbal communication skills Strong problem-solving and analytical thinking Ability to manage sensitive financial/account information accurately Negotiation and conflict-resolution skills Ability to work independently in a remote environment Professional handling of client concerns and escalations Education & Experience 3+ years of experience in account management, finance, accounting, or client services Experience handling accounts payable or financial operations preferred Experience managing client accounts or customer portfolios Familiarity with CRM and accounting tools (e.g., Salesforce, HubSpot, QuickBooks, or similar) Experience working with cross-functional teams Background in B2B, SaaS, finance, or operational support roles preferred

Compensation

Salary and compensation will be determined based on experience, skills, and location. Total compensation may include additional benefits or performance-based incentives depending on the role structure. Why Work With Amber Labs Remote-first flexible work environment Growth-focused and collaborative culture Opportunity to work closely with finance and account operations Professional development and learning opportunities Supportive and team-oriented work environment Equal Opportunity Employer Amber Labs is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants regardless of race, color, religion, gender, age, disability, sexual orientation, or any other protected status under applicable law.