Together we change lives. Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless. No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward. You’ll have opportunities to grow your expertise and capabilities, both professionally and personally. As a team we celebrate inclusion, caring and collaboration. As a company we value your contribution, we work with integrity, and we always put people first – so your impact really will change lives. Kelly Services Client Services Procurement / SOW Operations Specialist supports the day-to-day administration of outsourced services and project-based engagements. This role works closely with client managers, suppliers, procurement teams, and program stakeholders to manage defined aspects of the Statement of Work (SOW) lifecycle.

• Support the Statement of Work (SOW) lifecycle by entering and maintaining SOW details in systems, assisting with amendments and change orders, and monitoring key milestones and end dates.
• Assist managers with creating service purchasing requests and ensuring scope, milestones, and required information are captured accurately in a scope summary document.
• Utilize SAP Fieldglass, a Vendor Management Systems (VMS) to enter and track all details associated with the SOWs .
• Support outsourced services and project-based engagements using Vendor Management Systems (VMS).
• Coordinate onboarding and offboarding activities for service suppliers and contingent workers in accordance with program and compliance requirements.
• Track SOW approvals, purchase order spend, and project end dates, identifying risks or issues and escalating as appropriate.
• Review and audit SOW data within systems to ensure accuracy and completeness; assist with resolving discrepancies.

Systems, Process & Reporting Support

• Monitor VMS work items and system activity including approval queues, service requests, changes, and worker updates.
• Monitor inquiry queues and route questions or requests to the appropriate teams or stakeholders.
• Maintain current and accurate documentation within required systems and document libraries.
• Produce standard and ad-hoc operational, financial, and compliance reports from VMS and procurement systems.

Financial, Invoicing & Payment Support

• Support timely submission, tracking, and reconciliation of milestone and service-based payments.
• Review supplier invoices for accuracy and alignment to SOW terms and approved milestones.
• Assist with researching, communicating, and resolving supplier payment issues by working with internal finance teams and suppliers.

Supplier & Stakeholder Engagement

• Provide guidance to managers and suppliers on program processes, tools, and standard purchasing requirements.
• Maintain effective working relationships with suppliers, client managers, procurement, and program stakeholders.
• Hold regular discussions with suppliers regarding contract, performance and pricing which may include negotiations and cost reduction requests.
• Support supplier negotiations by preparing documentation, tracking changes, and supporting follow-up activities

Performance Tracking & Continuous Improvement

• Support tracking and reporting of supplier performance metrics and maintenance of scorecards.
• Help identify service delivery issues, process gaps, or compliance risks and coordinate escalation for resolution.
• Contribute to continuous improvement initiatives focused on improving efficiency, data accuracy, cost control, and stakeholder experience.

Team & Program Support

• Coordinate and schedule meetings with program team members, suppliers, and client stakeholders.
• Participate in team meetings and calls by providing status updates, sharing trackers, and supporting issue resolution.
• Act as a reliable and collaborative team member to support consistent, high-quality service delivery.

Essential Skills, Knowledge & Experiences:

• High School diploma required.
• 2–3 years of experience in procurement, sourcing operations, contract administration, SOW operations, or related business support roles.
• Prior experience in a Customer Service role required
• Experience working in a manufacturing, engineering, or technical services environment is a plus.
• Experience using Vendor Management Systems (VMS – SAP-Fieldglass), procurement tools, or ERP platforms (e.g., SAP, Ariba, Coupa) preferred.
• Experience supporting supplier communications, commercial discussions, or negotiations preferred.
• Proficiency with Microsoft Word, Excel, PowerPoint, and web-based business tools.

The annual base pay for this position is listed below. Final compensation will be based on experience and may vary by geographic location. $61,575– $82,100. Total compensation package including benefits as applicable to the position – understanding that each person has unique professional and personal needs focused on your total well-being. Explore our range of benefits at: Kelly Services | People Regular Staff